Last updated: October 23, 2026
We want you to feel confident when shopping with JIEASUI. If you need to return an item, please review the guidelines below.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused and in the same condition you received it, in its original packaging with all included parts, manuals, and accessories. You will also need proof of purchase.
How to Request a Return
To start a return, contact us with your order number and the reason for the return.
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Return Shipping
For returns due to a change of mind, ordering the wrong item, or another reason not caused by an issue with the product, the customer is responsible for the return shipping cost. JIEASUI does not charge a restocking fee.
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible. After we review the issue, JIEASUI will cover the return shipping cost when the return is approved.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly and include your order number and clear photos of the issue when possible. We will review the information and provide the appropriate next steps.
Non-Returnable Items
We do not accept returns for items that have been used, installed, assembled, altered, damaged after delivery, or returned without their original packaging, parts, or accessories when those were included with the order. If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
We do not offer direct exchanges. If you would like a different item, please request an eligible return and place a new order after the return is approved.
Refunds
Once your approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account. If you have not received your refund after this period, please contact us.
Contact Us
If you have questions, please email us at support@jieasui.com or reach our customer service team through our Contact page. Include your order number so we can help you faster.
Email: support@jieasui.com
Phone: +1 (676) 656-4430
Business Address:
JIEASUI
15042 Whittram Ave
Fontana, CA 92335
United States